Refund policy

Last updated: August 7, 2026

Thank you for shopping with EaseHaus. Please review our return and refund policy below.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, please contact us within 30 days of delivery with photos or video showing the issue. In most cases, we will issue a full refund or send a replacement at no cost to you, and you will not be required to ship the item back. We reserve the right to request additional evidence or ask that the item be returned to us in cases where fraud or misuse is suspected.

All Other Sales Are Final
Because of the nature of our products and fulfillment process, we are unable to accept returns or offer refunds for reasons other than a damaged, defective, or incorrect item. Please review your order carefully before completing your purchase.

Refunds
Once a refund is approved, it will be issued to your original method of payment within 5-10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.

How to Report an Issue
To report a damaged, defective, or incorrect item, please contact us with your order number, photos/video of the issue, and a brief description, and we'll guide you through the next steps.

Contact
If you have any questions about this policy, please contact us through our Contact page.